Notice: Refund Policy Update

bmedia225 It has been a while since we had last published a blog post, we’re happy to be writing once again. This post is going to outline some of the changes in the revision of our refund policy.

Our refund policy had long been a source of frustration for our customers, given the lack of flexibility on our end. We’ve listened to your feedback and from this day forward we are offering 24 hour money back guarantees on all of our hosting services. Constant improvements in our service have given us the confidence to offer our hosting on the terms that you can receive a full cash refund, no questions asked, within the first  24 hours of purchase. It should be noted that only first time customers are eligible for this policy on their first order only.

Along with the updated policy, we will be providing superior billing support for our customers for better solutions to common issues. We have much more responsive policies in place when it comes to billing errors, we expect vast improvement in this department.

Our Terms of Service containing our revised refund policy can be found here.

As always, we’re very interested in hearing your feedback on how we can improve our service. We’re committed to constant improvements. If you have any suggestions or requests, please reach out on our forums or via email to admin( at )ggservers.net.

Stay tuned for more updates ready to drop this summer!

New Plans for 2014

Starbound Hosting

Hello readers, this post is going to elaborate on some of the new features and services that we have planned to release in February-March of 2014. There has been a great deal of demand from our clients to offer certain services that we’re looking in to perfecting and offering at a budget price that is on par with our Minecraft servers. Some of the new services that you can expect us to roll out in the coming months are:

  • More game server hosting focused on the indie/sandbox genre (Starbound, Star Made, Cube World, Garry’s Mod, Terraria & more)
  • VPS hosting at an extremely affordable price
  • Voice Servers (TS3, Mumble)
  • Domains
  • Minecraft: Pocket Edition Hosting

We are currently looking in to implementing these services efficiently at an affordable price while maintaining a decent quality. Not everything will make the cut, though rest assured knowing that we are testing all of the above with various management panels and hardware to strike a balance between price and performance. We are also interested in any suggestions/feedback regarding the services we plan on rolling out, if you have anything that you’d like to see from us please feel free to let us know and we will see what we can do.

In terms of our current Minecraft services, we have a few small changes planned to help improve everything overall. Some of the implementations that we have planned for the coming months are:

  • Optional DDoS protection (at a decent price)
  • Free subdomains with SRV record (have players connect to your server through a subdomain without adding port)
  • A larger support staff team to improve ticket response times & live chat presence

Once again we are more than happy to hear your feedback/suggestions in regards to our services. If you have any ideas that you’d like us to implement, please let us know in the comments below or via any other source of contact and we will see what we can do about implementing them.

Special thanks to all of our customers who have helped us to reach new heights in 2014!

Introduction

Welcome readers!
This post is meant to serve as an introduction to this new blog that we’re featuring on the GGServers’ website. This blog will contain various content related to GGServers’ services, Minecraft server management as well as the Minecraft hosting industry. We will do our best to keep this page updated with fresh content that is relevant and of value to our readers. We will also use this blog as another outlet for communication in order to receive feedback from our valuable customers. Feel free to comment on any of the posts in this blog at any time, we certainly will appreciate the feedback! :)